Great Britain: We charge a flat rate of £2.75 per order, up to £45, orders of £45 value and over are shipped FREE
Please note that we do not ship international packages over 5KG, or over 10KG to Northern Irteland, there are no weight restrictions for mainland UK order.
|Orders placed by 2:00 PM will usually be shipped the same day, on a busy season they will ship the following morning (excluding Sunday's or Saturday's for Courier items).|
|We ship using Royal Mail 1st class and Courier, items will usually be with the customer one business day after shipping, on other cases 2-3 business days max.|
|We want you to be completely happy with your purchases. So we do everything we can to assure you get the exact merchandise you order, delivered on time. If for any reason you are not satisfied with your order, we will be happy to accept returns within 30 days under the following guidelines|
Returned merchandise must be in unused condition and in its original packaging. The mounting of engines and accessories, running fuel through engines, cutting or pushing out the balsa sheets in kits, and other similar actions constitutes used merchandise. Radios must be returned with unmounted servos and switch harness.
When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages.
Please contact us for a return authorization number. Freight charges will not be refunded. The customer is responsible for insured shipping back to our shop.
|If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately. We'll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.|
|If you receive defective merchandise, please call us for return instructions. In most cases, we will accept returns and make adjustments; however, some manufacturers prefer handling defects directly. Defects found after the product is in use usually fall under manufacturer's warranty. We will be happy to help you determine which procedure is appropriate for you.|
|If you feel a box has been lost in transit, please call with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.|
|Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate.|
RC-BITS accepts a variety of payment methods for your convenience. Please contact us if you feel there is a payment method you feel we should add to our system.
During checkout you can choose any of the payment methods below. All payment must be in GBP.
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Shipping & Returns